FAQ

Frequently Ask Question

WHAT IS KRATOM ?

Kratom is mitragyna speciosa is a tropical evergreen tree in the coffee family native to Southeast Asia. It is indigenous to Thailand, Indonesia, Malaysia, Myanmar, and Papua New Guinea, where it has been used in herbal medicine since at least the nineteenth century.

WHAT ABOUT THE QUALITY OF OUR PRODUCTS ?

We offer the highest quality kratom which is taken directly from west Borneo Indonesia. We always keep our quality control with our good standard operating procedures in order to create and get the highest quality of kratom.

HOW MUCH SUPPLY YOU CAN DO IN A MONTH ?

We can provide supplies ranging from 1 kg to more than 1 Ton per month, it all depends on how much your order and of course the more orders will be more friendly prices. You do not need to be afraid to run out of stock because we will always keep it well as long as it is still within our control, but if the product is not in stock, we will certainly inform you.

HOW ABOUT MINIMUM ORDER ?

There is no minimum order. You can order directly from 1 kg, but we recommend you to order 5 kg or above so you will get a cheaper shipping cost. If you order with 10 kg or above you will get WHOLESALE PRICE. But we will still treat you with pleasure even if you only order 1 kg and we also keep our quality control.

DO YOU OFFER FREE SAMPLE ?

No, currently we don't offer a free sample. If you are interested in our products, you can order our kratom sample pack and if you're satisfied with our products you can place a large order.

ARE YOU ACCEPT WORLDWIDE SHIPPING ?

We only ship to a few country such as USA & some part of Europe, Africa, and Asia. You can check if your country is on a list when you checkout. Before you place an order please check kratom legality in your country. All our products ship from our warehouse at Pontianak, West Borneo Indonesia.

WHEN WILL MY ORDER SHIP ?

We will pack your order and send it immediately after we receive your payment in our bank account.

HOW LONG IS THE ESTIMATE DELIVERY ?

We use DHL/Aramex/UPS for the shipment, your order will arrive approximately 10 - 21 Days (it depends where the destinations). We also use Air Cargo and Sea Cargo for shipment 100 KG above.
Note : Estimated shipment is provided by the courier.

SHIPMENT GUARANTEE & REFUNDS

We only give guarantee to a few country for shipment 100 KG above using Air Cargo or Sea Cargo, contact us via email for more information about shipment guarantee. But unfortunately, we didn't accept refunds. So, please check your order carefully before you place an order.

PAYMENT METHODS

Currently, we only accept DIRECT BANK TRANSFER and Wise (Formerly TransferWise) for payment methods.

SPECIAL PRICE FOR BULKS OR WHOLESALE ?

Yes, we have discounts for wholesale, please contact us for more information.